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What we do
1
Salesforce Consulting
We will help you evaluate and implement Salesforce Applications including; SalesCloud, ServiceCloud, Tableu, Industry Templates and ISV apps. Helping you to make decisions to benefit your business operations
Business Analysis
We will help you evaluate your business process, map them to the best applications for you and help you plan your transition to your new cloud solution.
2
Design & Development
We design, build and customise Salesforce applications (Including ISV Apps) to help deliver more benefits to you and your customers on the Salesforce ecosystem.
Systems Integration
We can help you join up your applications on and off platform to give you the benefits of an end-end Salesforce based cloud landscape.
3
Support & Service
As an MSP Partner we provide incident management and enhanced support for your Salesforce system throughout the implementation and during post go live operations.
Technical & Security
We can provide expertise in Salesforce Technical Services including; auditing, data migration, health checks, system management, admin and Salesforce best practice - to enable you to get the most out of your Salesforce system.
Support
Support model applies to all salesforce apps sold or supported by Apptituda
01.
Foundation
Support and incident management via tickets logged in Apptituda’s helpdesk management system. Fixed price service for customer users to log tickets for Apptituda investigation and then resolution by additional agreement.
02.
Standard
Support and incident management via tickets logged in Apptituda’s helpdesk management system. Fixed price service for bug analysis and resolution and ticket logging for other issues for investigation and resolution by additional agreement.
03.
Extended
Support and incident management via tickets logged in Apptituda’s helpdesk management system. Fixed price service for problem analysis and resolution and ticket logging/resolution for change/user support from an agreed price package of call off time. Includes regular service reviews and engagement with an Apptituda customer service manager.
04.
Premium
Support and incident management via tickets logged in Apptituda’s helpdesk management system. Fixed price service for problem analysis and resolution and ticket logging/resolution for change/user support from an agreed price package of call off time. Includes regular service reviews and engagement with an Apptituda customer service manager and adherence to a service level regime and agreement.
05.
Hot
As Support for Premium in terms of ticket logging except the Service regime is not applicable. Ticket logging and turnaround times are according to the service level framework.
In addition, for an agreed-short period of time, technical members of the Apptituda team will be made available for rapid access to help with operational issues, user support and training refreshes, via phone/zoom/email/chat support as well as in priority resolution of tickets via ticketing system access.