Introducing Stapp - RMA: Extending the Lifecycle of Your Assets in Salesforce

At Apptituda and Stapp, we’re always looking for ways to help our customers get more value from their assets - and from their software investment. That’s why we’re excited to introduce Stapp - Return Merchandising Authorisation: a new feature that streamlines the return and repair process for your products, all within Stapp.

What is Stapp - RMA?

Stapp - RMA (Return Merchandise Authorisation) is designed for businesses that need to process returns for repair, whether those repairs are handled in-house or charged to a customer. With this new feature, you can:

• Receive returned stock and log it into a dedicated repair warehouse.

• Track repairs by serial number, ensuring full visibility of each asset’s journey.

• Monitor repair costs and turnaround times - essential for internal performance metrics or customer billing.

• Seamlessly link repairs with your rental/demo lifecycle, giving you an end-to-end view from order to return to re-deployment.

It’s not just a “returns” tool - it’s a lifecycle management extension that turns a reactive process into a data-rich, efficient operation.

Hardware Repair using RMA

How It Fits into the Stapp and Salesforce Ecosystem

Because Stapp - RMA is native to Salesforce, you benefit from:

• Integration with Other Stapp Modules - For example, when a demo unit is returned damaged, you can instantly initiate an RMA process without switching systems.

• Single Source of Truth - Repair records, asset data, and customer information all live in one place.

• Workflow Automation - Use Salesforce automation to trigger notifications, assign tasks, or update customers at each repair stage.

• Reporting & Dashboards - Combine repair data with your sales, service, and rental data for powerful insights.

How you could benefit from Stapp - RMA

Whilst RMA processes are common across many industries, certain verticals stand to gain the most from this kind of Salesforce-native capability, the Stapp Verticals that are excited about this development are:

• Technology & Electronics - High-value devices often require tracked repairs, firmware updates, or refurbishments.

• Medical Equipment - Compliance and traceability are critical; every serial number and repair detail is logged.

• Industrial & Hardware - Tools, machinery and parts can be serviced and re-deployed without losing track of costs or history.

• Telecommunications - Modems, routers and customer premises equipment can be efficiently repaired and turned around quickly.

• Specialist Rental Businesses - From AV equipment to construction tools, extending the lifecycle and tracking usage history is key to profitability.

A Smarter Way to Handle Returns

Stapp - RMA is more than just a modular add-on. It’s a way to turn returns into opportunities - for better customer service, for asset optimisation, and for deeper insights into your business processes.

If you’re already using Salesforce - adding Stapp and using its RMA could be the next logical and beneficial step in your systems and operations strategy.